Frameworx Process: Handle Community Contacts

Category: (3) eTOM Process Type

Process Identifier: 1.7.6.2.3

Original Process Identifier: 1.3.6.2.3

Maturity Level: 4

Description

Handle contact with customer interest groups and customer representatives, as well as dealing with public relations and community relations contacts made to the enterprise. These processes also influence the privacy policy for the enterprise.

Extended Description

Not used for this process element.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Handle Community Contacts

Appears on these diagrams:

• 1.7.6.2 Community Relations Management

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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