Frameworx Process: Report Balanced Scorecard, etc.

Category: (3) eTOM Process Type

Process Identifier: 1.7.3.4.4

Original Process Identifier: 1.3.3.4.4

Maturity Level: 4

Description

Provide regular reporting to senior management and the Board on the status of all defined performance metrics on a regular basis (usually monthly). These processes check that the goals defined for the enterprise are on track and being met. These processes produce the enterprise Balanced Scorecard. Also produce summary reports.

Extended Description

Not used for this process element.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Report Balanced Scorecard, etc.

Appears on these diagrams:

• 1.7.3.4 Enterprise Performance Assessment

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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