Category: (3) eTOM Process Type
Process Identifier: 1.7.3.4.1
Original Process Identifier: 1.3.3.4.1
Maturity Level: 4
Define and determine the most appropriate performance measures. The measures may be internally developed, or may be based on externally produced or collected measures. Examples of external measures could be customer satisfaction surveys, within or across market segments, or benchmarking studies of particular aspects of the enterprise performance. Examples of internal performance measures can be based on financial performance (i.e. progress against budget), operational process performance based metrics, or employee related measures such as employee opinion surveys.
Not used for this process element.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model