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Frameworx Process: Plan Serious Incident Management

Category: (3) eTOM Process Type

Process Identifier: 1.7.2.1.4

Original Process Identifier: 1.3.2.1.4

Maturity Level: 4

Description

Serious incident management planning which defines the operational roles and responsibilities, and proactively defines the operational procedures and escalation criteria which are initiated when abnormal operation circumstances occur. Note that serious incident management is used instead of crisis management as serious disruption can occur to the business through events which would not normally be classified as a crisis.

Extended Description

Not used for this process element.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Plan Serious Incident Management

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:17