Alternate Name: Service Domain::Service ABE::ResourceFacing Service ABE
Category: [a] Class
This is an abstract base class for ResourceFacingServices. A ResourceFacingService is an abstraction that defines the characteristics and behavior of a particular Service that is not directly seen or purchased by the Customer. ResourceFacingServices are “internal” Services that are required to support a CustomerFacingService. The Customer obtains CustomerFacingServices via Products, and is not aware of the ResourceFacingServices which support the CustomerFacingService(s) that is being obtained directly by the Customer via a Product. For example, a VPN is an example of a CustomerFacingService. This particular type of VPN may require BGP to support it. Customers don’t purchase BGP, and hopefully aren’t even aware that BGP is running. Therefore, BGP is an example of a ResourceFacingService. \n\n \n\nCustomerFacingServices are directly related to Products as well as to ResourceFacingServices. ResourceFacingServices are indirectly related to Products through the relationship between Product and Resource. This enforces the relationship to Products while keeping Services that are not directly obtainable via Products (i.e., ResourceFacingServices) separated from Products.
This was created from the Frameworx 16.0 Model