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Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

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First Call Resolution (FCR)

Measure # Customer Requests Handled to Completion on First Call Measure # Customer Requests (3) Business Metric First Call Resolution (FCR) Business Metric First Call Resolution (FCR)

First Call Resolution (FCR)

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:09