The Service processes include those dealing with service development and configuration, service problem management and quality analysis, and rating.
The conceptual view of the eTOM Business Process Framework addresses both the major business process areas of Strategy, Infrastructure & Product, Operations and Enterprise Management and, just as importantly, the supporting functional process areas, depicted as horizontal layers. The functional areas reflect the major expertise and focus required to pursue the business. The second layer down of functional process layers is Service.
The Service processes include those dealing with service development and configuration, service problem management and quality analysis, and rating, including overall service management.
At this level, the eTOM Business Process Framework is conceptual to show major process areas and external influences on the enterprise. The Service Process Area includes all processes that involve Service Management, Service Development, Service Configuration, Service Problem Management, Service Quality Analysis, Action & Reporting and Service and Specific Instance Rating. The functional processes within Service include both Operations and the processes that support Strategy, Product & Infrastructure.
This was created from the Frameworx 16.0 Model