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1.3.7.3 Track & Manage Customer Problem

(4) eTOM Process Type Escalate Customer Problem to support team (4) eTOM Process Type Prioritize Customer Problem (3) eTOM Process Type Track & Manage Customer Problem (4) eTOM Process Type Coordinate Customer Problem (4) eTOM Process Type Cancel Customer Problem (4) eTOM Process Type Escalate/End Customer Problem (4) eTOM Process Type Monitor Customer Problem Jeopardy Status

1.3.7.3 Track & Manage Customer Problem

Diagram Description

Ensure that recovery activities are assigned, coordinated and tracked efficiently, and that escalation is invoked as required for any open customer problem reports in jeopardy.

Issues


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:01